Frequently Asked Questions
Do you charge for delivery?
Delivery is free within a 15 mile radius of our base (EX10 9HA). Outside of this zone, delivery is charged at £0.45p per mile and/or based upon order value. When contacting us please state the venue postcode so that we can calculate the delivery total.
What is your minimum hire charge?
Whilst we have no minimum hire charge, due to the amount of orders we receive, under normal circumstances we regretfully cannot deliver hire orders with an overall total value of under £150. If your venue is in excess of 50 miles from us and you would like us to deliver, the minimum order value increases to £250. In this instance, we are happy for you or friends/ family to collect and return the items from our unit.
What is the hire duration of the items I have ordered?
Our hire term is typically 3 days. We will usually deliver the item the day prior to the event and collect the item the day after. Where we can, we are happy to be flexible around the delivery time however, during our busy months (April – October) the delivery and collection time may be scheduled based upon location.
Should you wish for an extended hire period, please make us aware of this when requesting the booking.
Can I visit you to look at the items before booking?
At Keeping It Vintage we pride ourselves on the quality of our items and actively encourage our clients to visit (by appointment) before placing an order.
We are also able to set out a table for you to play around with our stock to enable you to decide how you want your tables to look on the day, to understand what might or might now work and to hopefully relieve some of the stress when you come to set up on the day.
What happens if an item is broken or lost during the hire?
We understand that breakages and loses happen during an event. Dependent upon the item we will try our best to first repair the item to keep the costs minimal. If the item is beyond repair, in accordance with our terms and conditions, the item will be charged at replacement value.
When hiring delicate and valuable items we may charge a damage deposit for the goods, however should no damages or loses occur during the hire, we will endeavour to ensure this deposit is returned within 48 hours of the items safe return.
Do you offer a set-up or styling package?
Whilst we are not professional stylists, our experience of weddings and awareness of current trends mean that we have an eye for what works.
As we are currently only a small company and are kept busy delivering our gorgeous items, agreement to set-up or style is on a case by case basis and would be subject to an additional charge.
If we cannot meet your requirements, we will happily recommend stylists that we have worked with previously.
Do you offer wedding planning and on the day co-ordination?
We are regularly asked this question! At Keeping It Vintage we are lucky enough to frequently work with the best wedding planners in the South West and whilst we do not offer Wedding Planning or on the day co-ordination we will happily put you in touch with someone who we highly recommend.
I have order Plates/ Vintage China/ Glassware/ Cutlery does this need washing before I returning the items?
We factor any cleaning/ washing costs in the hire price. All we ask is that;
- Plates have any excess/ loose food removed
- Glasses and cups are emptied of any excess fluid
- Cutlery is rinsed in warm water to remove any excess food
Do you actively stock the hire items on your website?
We are asked this question a lot from clients who have contacted other companies for items only to find these need to be ordered in, sourced from elsewhere or sub-hired from other companies.
The items that appear on our website are in stock and available to view (by prior appointment) at our unit near Sidmouth. Obviously during busy times, items can be out on hire, so if you are specifically wanting to view certain items please make us aware before your visit.
How does the order process work?
Once you have confirmed the items you wish to hire, we will send you across a quote for the goods. If you are happy with the quote, we will confirm this with a formal invoice. Upon booking a 25% non-refundable deposit is required. The remaining balance is then due 1 calendar month prior to the event date.
Please note on the transfer of the deposit you are also actively agreeing to our Terms & Conditions which can be downloaded here (insert link).
Do you except credit card payments?
Unfortunately we do not have this facility at the moment, however we hope to be able to introduce in the near future.
At present we request that payments are made by bank transfer or by cheque if there is sufficient time for the cheque to clear before the date of hire.
My venue has requested copies of your Public Liability Insurance, are you able to provide these?
We are fully insured up to £5 million and we will happily provide copies of the certificate to you or to the venue directly. We have the privilege of working with many of the venues within the South West and most will already have a copy of our insurance certificate on file.